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We value your feedback and inquiries! Whether you have a question regarding EURØP, need assistance, or want to share your thoughts, please use our contact form. We’re here to help with anything you need.
Complaints
If you wish to file a complaint regarding EURØP or any of our services, you may do so using the form below, by emailing us at support@schuman.io, by phone at +33 (0)9 80 80 22 84, or by post to:
Salvus SAS
9 Rue du Quatre Septembre
75002 Paris, France.
All complaints are handled free of charge. We will acknowledge receipt within 5 business days and aim to provide a final response within 15 business days.
External Recourse
If you are not satisfied with Schuman Financial’s response to your complaint, EURØP holders and customers may pursue the following options:
Mediation: You may refer your complaint to a qualified consumer mediator for alternative dispute resolution:
Médiateur de l’AFEPAME — 36, rue du Taitbout, 75009 Paris, France — mediateur-consommation-afepame.fr
AMF Ombudsman — amf-france.org/en/amf-ombudsman
Regulatory authorities: If you believe Schuman Financial has failed to comply with applicable regulations, you may contact the Autorité de contrôle prudentiel et de résolution (ACPR) or the Autorité des marchés financiers (AMF).
Legal proceedings: Disputes are subject to the exclusive jurisdiction of the courts in Paris, France.